◦ Privacy

Privacy Policy

Overview

At Diviora, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://diviora.ca/ (the “Site”).

By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to provide and improve our services. This includes:

Personal Information You Provide

When you interact with our Site, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party providers)

Automatically Collected Information

When you browse our Site, we may automatically collect:

  • IP address
  • Device and browser type
  • Pages visited and time spent
  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your purchases
  • Provide customer support
  • Improve our website, products, and user experience
  • Detect fraud and enhance security
  • Send marketing communications (only with your consent)

3. Consent (PIPEDA Compliance)

We collect, use, and disclose your personal information in accordance with PIPEDA.

This means:

  • We obtain meaningful consent before collecting your personal information
  • We only collect information necessary for identified purposes
  • You can withdraw your consent at any time, subject to legal or contractual restrictions

4. Marketing and Communications (CASL Compliance)

In compliance with CASL:

  • We will only send marketing emails if you have provided express or implied consent
  • All emails will clearly identify Diviora as the sender
  • Every marketing message includes an unsubscribe link

You may opt out of marketing communications at any time.

5. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties only when necessary, such as:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and analytics services

These partners are required to protect your information and use it only for authorized purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze site performance
  • Personalize your experience

You can control or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.

7. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information.

This includes:

  • Secure servers and encryption
  • Restricted access to personal data
  • Regular monitoring for vulnerabilities

However, no method of transmission over the internet is completely secure.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

9. Your Rights

Under PIPEDA, you have the right to:

  • Access your personal information
  • Request corrections to inaccurate data
  • Withdraw consent for certain uses
  • Request deletion of your data (where applicable)

To exercise these rights, contact us using the details below.

10. Third-Party Services

Our Site may include links to third-party websites or services.

We are not responsible for the privacy practices of these third parties. We encourage you to review their policies before providing personal information.

11. Children’s Privacy

Our services are not intended for individuals under the age of majority in their province or territory.

We do not knowingly collect personal information from minors.

12. International Data Transfers

If you access our Site from outside Canada, your information may be transferred to and processed in Canada or other jurisdictions.

By using our services, you consent to this transfer.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updates will be posted on this page with the revised effective date.

14. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact us:

Email: info@diviora.ca
Website: https://diviora.ca/

15. Complaints

If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.